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Innovation in Insurance Market

Posted by:Eduard Nadal

In 30 seconds

Zurich first Insurance company to use Video Personalization in Spanish Market, to communicate monthly renewals for car and home protection policies.

Zurich Insurance customers will now receive a personalized video to announce the renewal of your policy. They will be sent via email and will be held in the first phase to customers who have taken out insurance for car or home.

Zurich Insurance has thus become the first insurance company in Spain that uses custom videos for communications with their customers. Thus, the company aims to establish a more direct and personal relationship with its insured , maintaining its commitment to offer the best service at all times. In the video and additional personalized information that may be of interest and use will also be added .

The video to be sent to customers will be completely personalized , addressing directly the person. So in the video they will call your name, it will show your exact model of vehicle, the total amount of the policy that has contracted , coverage has included, and useful information as those closest to home workshops, mediators to which you can contact in case of problems or questions , and hiring new insurance.