The insurance industry is looking to communicate clearly, educationally and transparently. However, over 75% of millennials want information that’s continuous, personalised and always accessible. Video customisation makes it possible to improve the customer experience and bring it to new generations of consumers.
We help explain to each customer the details of their policy, how the services can be used, what renewal will be like and how to track a claim.
Real-time personalisation means you can cross sell or attract new customers in an enriched format such as video whether via email, app, text on a website or on social media.
Personalised video is an alternative communication channel to strike up conversations, enhance interactivity and get feedback from customers. Connection via a contact centre, real-time surveys, live chat or chatbots.